Terms & conditions

You’re about to place a significant order. Please take a few minutes to read through our terms & conditions. We’ve made them as readable as possible.

Who are you buying from?

The Export Shop BV (trading as ImportAppliances)
Bellestraat 64A, 9100 St-Niklaas, Belgium (Europe).
Company registration nr / VAT nr: BE 0527.970.406 - info@theexportshop.be
Click here for more info about ImportAppliances

Product

Authenticity

ImportAppliances only sells new products which come in their original retail packaging. ImportAppliances will not ship you any seconds, showroom models, damaged or fake appliances.

Language setting

ImportAppliances guarantees that any appliance with a display sold on our website can be set to English. On most appliances, you can select the language of your choice when you power it up for the first time.

Documentation

Products will typically only come with a manual in German, Dutch or French. For most products, a manual in English can be downloaded from our website.

Certification

All goods sold by The Export Shop are CE compliant and operate on a voltage of 230V and a frequency of 50Hz.

Refunds

Cancellation

The EU distance selling directive applies to any orders billed to and shipped to an address within the EU.
Orders billed to or shipped to an address outside the EU can only be cancelled within 24 hours after ordering.

Returns

The EU distance selling directive applies to any orders billed to and shipped to an address within the EU.
Goods shipped outside the EU won't get refunded if returned to sender due to high shipping cost, import taxes & customs formalities.

Warranty

Goods sold to customers inside the EU

The EU warranty guidelines apply to all orders billed to and shipped to an address within the EU.

Goods sold to customers outside the EU

All appliances sold by ImportAppliances are brand new, please note that many manufacturers however no longer cover international warranty. Double-check the product warranty conditions before placing your order: Warranty conditions Bosch, Warranty conditions Siemens, Warranty conditions Neff, Warranty conditions Miele

60-day peace of mind policy, a local warranty by ImportAppliances

Goods sold to customers in Australia, Hong Kong, Korea, Macau, Taiwan, Singapore and New Zealand come with a 60-day peace of mind warranty, a local warranty in which case ImportAppliances will pay for any warranty repairs necessary within this 60 day period.
Please note that warranty is limited to technical faults and will not cover damage due to wrong installation, misuse, accidental damage, etc. Warranty is also limited to personal use only. ImportAppliances reserves the right to change the terms and conditions of the warranty at any time without notice.
For any further questions about warranty, please check our warranty info page.

Price

Variation

The prices listed on this website are subject to change due to variations in the exchange rate, tax rates, fuel charges, etc. If the price goes up after you ordered you won’t be charged extra. If the price goes down we won’t be able to refund the difference.
Please note that this does not apply in case of a mistake in pricing on this website. If we mistakenly charged too much we will refund the difference, if the price charged was too low we reserve the right to cancel your order and offer a full refund.

Import taxes

Europe: Goods sold via www.importappliances.eu will get delivered DDP within the EU.
Singapore: Goods sold via www.importappliances.sg will get delivered DDP to Singapore.
Hong Kong: Goods sold via www.importappliances.hk will get delivered DDU to Hong Kong.
Macau: Goods sold via Macau.importappliances.com will get delivered DDU to Macau.
Australia: Goods sold via www.importappliances.com.au will get delivered either DDU (if listed as tax-free) or DDP (if listed as tax inclusive) to Australia.
New Zealand: Goods sold via www.importappliances.co.nz will get delivered DDP to New Zealand.
Other countries: Goods sold via www.importappliances.com will get delivered FOB to worldwide (exclusions apply). The receiver is responsible for any import taxes or additional handling.
Contact us or check our Import taxes page for more info on tax in your country.

Payment

Payments via credit card are processed by Braintree. The payment area is secured using industry-standard Secure Sockets Layer technology (SSL). You'll know when you enter this area because the small yellow padlock appears in the bottom right-hand corner of your browser. The other indication is in the address bar. You'll notice that http:// is replaced by https:// (the 's' standing for 'Secure'). Payments via credit card will be processed in one of the following currencies:
AUD for orders placed on ImportAppliances.com.au
HKD for orders placed on ImportAppliances.hk
NZD for orders placed on ImportAppliances.co.nz
SGD for orders placed on ImportAppliances.sg
EUR for orders placed on importappliances.com and ImportAppliances.eu
Please note that some banks might charge a commission for currency conversions or for overseas transactions. Please check with your credit card provider about such charges before placing the order.

Delivery

General

All goods are shipped via either express courier or air freight. Once your order is ready to ship we’ll send you a tracking number, an estimated delivery date and details on how to track your order. The courier might ask for assistance upon delivering the items to you.

Refusal

All shipments require a signature upon delivery. If the courier is not able to deliver the goods after multiple attempts or when delivery is refused by the consignee goods will be returned to sender (within the EU) or will get destroyed (if shipped outside the EU). In such an event goods cannot be refunded.

Damage

All goods are fully insured. Please contact us within 24 hours after delivery in case of any damage. In case an item gets damaged in transit we will immediately send you a new item, so you don't have to worry about anything! We do require some pictures of the damaged, unopened box, and of the product. The damaged product in its original packaging will then be picked up at a later date.

Incomplete/Inaccurate

Please check your order thoroughly upon delivery, if you notice that your delivery is either inaccurate or incomplete you must inform ImportAppliances within 24 hours after delivery. In case a wrong item was shipped by ImportAppliances, return shipping will be paid for and arranged by ImportAppliances.

For any further questions about shipping, please check our shipping info page.

Website

Description & images

When publishing information onto our website, we take care in ensuring that all prices, product images and descriptions displayed are correct at the time. But occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. Please make your own enquiries to verify information provided and to assess the suitability of products before you purchase. You are responsible for determining the validity and relevance of any information. Please take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements.

Jurisdiction

The Export Shop BV operates this website from its offices in Belgium. These Terms and Conditions are governed exclusively by Belgian law. All disputes arising which cannot be settled amicably shall be dealt with by the Commercial Court of Dendermonde, Belgium.